Helpdesk Operation Management
Level 1 operation
IT Concierge Team "Cloud”- Our IT Concierge Team “Cloud” (ICT Cloud) is comprised of certified, US-based IT professionals geographically dispersed but highly available in Cloud, covering multiple locations and timezones. Much more than a traditional support desk, ICT “Cloud” is serving its customers with professional and immediate help without the costly overheard.
Information Technology Operation
Level 2-3 operation
IT Concierge Team “VIP”- If you are tired of “touch and go” IT vendor, we can help. According to a Gartner report, outsourcing your IT environment will lower IT operating costs 19%-29%. More importantly, it will free IT staff to focus on core business objectives and projects. IT Concierge Team “VIP” (ICT “VIP”) provides exceptional value to your business. We manage and participate in performance accountability, business review meetings, IT assessments and recommendations, technology roadmaps, policy review, security audits and advisory services.